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Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers

Author: Thomas H. Davenport

An excerpt from Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers.

One factor that affects knowledge worker performance that isn’t well understood is the physical work environment—the offices, cubicles, buildings, and mobile workplaces in which knowledge workers do their jobs. There is a good deal said about this topic, but not much known about it. Even more unfortunately, most decisions about the knowledge work environment are made without seriously considering their implications for performance.

In 2002 I and my then-colleagues at Accenture Bob Thomas and Sue Cantrell undertook a study of this issue. We interviewed forty-one companies that had some initiative under way intended to improve the performance of high-end knowledge workers, or those with particularly high levels of expertise and experience, who were critical to the organization’s mission. We were interested in all the factors that affected knowledge work performance, but the topic most commonly addressed by the companies was the physical work environment (the other common ones were information technology and management). […]

Source

Davenport, Thomas. (2005). Thinking for A Living: How to Get Better Performance and Results from Knowledge Workers. https://www.researchgate.net/publication/248078273…
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